Student Services Support Officer

Job Ref: StudentSupportOfficer17
Location Arnos Grove in Enfield
Office Roles Office Roles
Assistants & Administrators Assistants & Administrators
Start date Start ASAP
Contrat type permanent
Salary £19,000 - £23,000 per annum
Contract info Subject to experience

Job Description

We are currently looking for a Student Services Support officer to join a secondary school based in Enfield on a permanent basis. The successful candidate will have experience in a similar role.

You will need to be able to deliver this role effectively.

Duties include:

  • Be responsible for organising a daily check on children at risk of truanting
  • Carry out periodic post-registration truancy checks
  • Make contact with feeder primary schools and gain any relevant information about the attendance records of new students
  • Produce attendance data / reports from SIMS for Learning Co-ordinators and Pastoral Manager as required
  • Liaise with Education Welfare and other support services to improve attendance rates
  • Work with new and supply staff to ensure that the school system of registration is adhered to as necessary
  • Participate in the development of school reward systems in relation to attendance
  • Organise and deliver mail outs of attendance/punctuality/absence letters and sign out slips processes
  • Produce routine data relating to attendance patterns of groups within the school as required
  • Monitor and maintain the attendance levels of pupils, making referrals where necessary to the Pastoral Manager and or Assistant Head.
  • Be aware of and comply with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection; reporting all concerns to the appropriate person
  • Acting as main First Aider(s) and coordinating support from other First Aiders; to have overview of First Aid training and ensure all up to date with relevant training
  • To maintain records of student health concerns and arrange training as appropriate (e.g. use of epi – pen, procedures for asthma attack etc)
  • To ensure policies relating to medical issues are up to date and maintain paper and computerised records, advise School Leadership Team accordingly
  • Work with students with health concerns – support to ensure appropriate attendance at lessons and continuance with learning
  • Work with parents of students with health concerns – to ensure maximum student participation as appropriate
  • Complete accident reports following incidents
  • Ensure School Leadership Team are apprised of findings and recommendations arising from accidents
  • Ensure Health Care Plans are in place and provide administrative support in typing up Health Care Plans, liaising with necessary staff as required.
  • Be responsible for the medical room ensuring it is kept neat, tidy and well stocked.
  • Any other duties commensurate with the duties/responsibilities/grade of the post.
  • All staff in school will be expected to accept reasonable flexibility in working arrangements and the allocation of duties including duties normally allocated to posts at a lower responsibility level, in pursuance of raising pupil achievement and effective team working
  • To carry out the administrative tasks related to school trips including logging of school trips on Evolve. Liaise with relevant staff regarding school trips and any health care requirements of students on a trip
Qualifications / Experience:

Be (or become) fully First Aid trained and to maintain a current full first aid qualification
  • To be competent in word processing, spreadsheet and have good general computer literacy skills
  • Be flexible in his or her approach, willing to work as a team player and to be positive, committed and self-sufficient, taking pride in their work and organising their workload to ensure all deadlines are met
  • Experience of administrative support
  • Be open to training and development to meet the ever changing demands and opportunities of working in a school as and when they arise
  • Be professional in all aspects of their work including presentation and dress code
  • Experience of producing reports using Microsoft Office to include documents in Word, Excel Spreadsheets and working from data bases, as and when requested by the Headteacher and/or the Governing Body
  • Calm under pressure
  • You will need to have a DBS on the update service
If you feel you have the desired qualities and are looking for a new challenge please apply with an up to date CV. 

TLTP has over 11 years' experience in Education recruitment. We work with Primary and Secondary schools as well as mainstream and non-mainstream SEN settings across London and the Home Counties. We recruit for teachers, support staff, management roles and non-teaching roles. This means you can count on us to help find you a rewarding career that is right for you.

For every person recommended to us that we go on to place into employment TLTP offer a £130 referral bonus. Please send us their name, email address and contact number to

TLTP Group is an Equal Opportunities employer. Subject to observance of all UK and EU current legislation we shall not discriminate to exclude individuals on the grounds of age, race, colour, gender (birth or reassigned), sexual orientation, disability, religion or belief, marital status, ethnic or national origin, health, pregnancy, childcare responsibilities or criminal records. Candidates from such groups are actively encouraged to apply.


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