This course helps you build confidence in approaching conversations you may have been avoiding. Learning how to manage difficult discussions is an essential skill, as challenging conversations are unavoidable in both personal and professional settings.
How these situations are handled can have a significant impact on relationships and their long-term success. Without the right skills, people may also feel less able to address sensitive topics in the workplace. This course also explores how stressful or challenging conversations can affect wellbeing, encouraging self-awareness to help manage emotional and physical responses more effectively.
Sensitive Topic! The course content covers sensitive and occasionally challenging topics related to safeguarding, which may trigger upsetting emotions. Due to the nature of safeguarding training, these subjects must be addressed. Lists or examples may be provided, such as categories of early childhood trauma like sexual and physical violence, and neglect. If a topic triggers you, feel free to exit the course and seek support as needed.
This course is delivered across three learning modules.
Module One: Understanding Difficult Conversations
This module explores what makes certain conversations challenging and examines common responses to them.
Module Two: Developing Practical Strategies
This module introduces a range of practical strategies that can be used to manage difficult conversations more confidently and effectively.
Module Three: Shifting Mindset and Awareness
In the final module, you will reflect on your approach to conversations and individuals, gaining insight into your emotional and physical responses and how these can be managed.
